nService

Version: 4.42e
Release Date: 6/23/2017
Publisher: Avensoft
Category: Tools
Sql Server

nService is an easy to use and powerful help desk and service management software product. It runs on Windows and Windows Azure as a website. End users come to the site to submit service requests and check their status. Service technicians use the site to list, assign, respond to, resolve and close service requests. You can use nService to manage services you provide to your customers outside of your organization. All departments in your organization, including IT, customer support, facility management can also use nService to provide and manage their services and track their work assignments. nService provides service cost tracking and billing, email integration, report builder, asset management, service level agreement, Active Directory integration, and more. This free edition allows one concurrent technician and unlimited end users. Technicians are users who can respond to service requests. There is no limit on the number of users or technicians that you can create and store in the database.